FAQ/Refund & Returns Policy

Payment Options

What payment options are accepted? 

We accept most major credit cards (Visa, MasterCard, Discover Card, American Express). Payments are processed via Paypal.


How do Pre-orders work?

At our discretion, pre-orders can be made available for any future product we have ordered. The day that pre-orders go live on the website is determined once we know our confirmed allotment from the distributor. Once pre-orders go live on the website they can immediately be purchased by the customer. ZC&G will try our best to ship pre-ordered items before the street date so that they can be received on release day. This is not guaranteed as sometimes shipments to us get delayed from the distributor but we will try our best. 

Shipping Policy

Do you offer international shipping? 

Sorry, at this time we can only ship to the continental United States. We hope to expand services soon!

Which service providers are used to deliver my order? 

We use US Postal Service and FedEx. We determine the most cost-effective way to ship your purchase based on weight and distance from our location. 

When will my order ship or How long will it take to fulfill my order?

Most orders will ship within 1-2 business days after the order is received if the product is available at the time of order. We thank you for your patience. We will ship all available items together. If an item is unavailable at the time of your order, we will hold the entire order to ship all items together when the last item is available.

What are the estimated transit times for my order? Can I track it?

Carrier Service Estimated Shipping Time from Date of Shipment Tracking Available Final Delivery Carrier
USPS First Class Mail (USA) 7 days Yes, via USPS.com (unless shipped as a letter, then no tracking available) USPS
USPS Priority Mail (USA) 3-5 days Yes, via USPS.com USPS
FedEx (USA) 5-7 days Yes, via FedEx.com FedEx


Can I add special services (Registered Mail, Insurance, etc.) to my order? 

We have looked into adding additional services to the shipping options but our systems are not able to add those additional services. Please note that any order shipped USPS Priority Mail has some insurance automatically included.

My order shipped, but it has not arrived within the estimated time of delivery – what do I do?

If we still have stock of products within the order, we will resend the order after filing a claim with the carrier. But before we can do that we ask the following:

  1. Please allow the full estimated time of delivery to expire. Shipping can be delayed due to weather, customs, service carrier strikes, world politics, etc. 
  2. Check the tracking number to see the last recorded location.
  3. If the tracking number indicates delivered, please check with neighbors, building managers, etc. to see if the order was misdelivered.
  4. Check your shipping confirmation e-mail to make sure the shipping address was listed correctly. If the address is listed incorrectly, the customer will be invoiced the postage fees to resend the order.
  5. If after all of this, it is determined that your order has not arrived, please contact via e-mail ziacardsandgames@gmail.com to make arrangements to resend your order. If you choose to send it to a different address, you may be responsible for any postage fees to resend the order. Or we can process a full refund for the order.

I got my order, but something is incorrect/missing/damaged – what do I do? 

E-mail ziacardsandgames@gmail.com with the issue. For incorrect or damaged items, please include a picture of the packing list and the incorrect/damaged item(s) in the order. We will replace incorrect, missing, or damaged items at our expense.

Do you offer gift wrapping? 

We currently do not offer any gift-wrapping service. Although this might change during the holiday season. 

Can I ship my order to someone else?

Yes, you may. Just make sure the shipping address is complete and current. We, legally, cannot mark orders as “gifts”, nor will we mark orders with a reduced value for purposes of reducing or avoiding customs fees.


I received my order and I decided I do not want it (either the whole order or a portion) anymore, can I return it? 

Yes, you can return the item/s within 30 days of receipt of purchase. Please place the item/s in their original packaging in a package and ship it to the following address:

ATTN: Zia Cards and Games RETURN
3769 South Liston Ct
Aurora, CO 80013

Please include a note with the return indicating the reason for the return. The customer is responsible for postage/shipping fees to return anything that is unwanted/unneeded. When the item(s) are received, we will process a refund for the items within the order, but none of the postage/shipping fees will be refunded.

How are refunds applied? 

The refund will be credited to the payment method associated with the order and will depend upon the refund deadlines associated with those payment methods. Refunds are distributed via PayPal and follow their refund policies.

My order hasn’t shipped yet, how do I cancel it? 

E-mail ziacardsandgames@gmail.com as soon as possible.

I got my order months ago and am just now opening it and I am finding an error. What do I do?

We kindly request that when you receive an order you check it upon receipt for accuracy and condition. We cannot guarantee replacement after 30 days. However, if the item is damaged or missing, please contact us via e-mail at ziacardsandgames@gmail.com and we will see if we can fix the issue. Refunds may or may not be possible due to credit card and PayPal refund deadlines, so please make sure that we are contacted before those deadlines.

ZC&G reserves the right to cancel any order and refund the customer’s money because of pricing errors for any reason.  

I am a Game Publisher, how can I learn more about having my games offered on your website?

Please contact us via email at: ziacardsandgames@gmail.com

Your Privacy

Zia Cards and Games is committed to protecting your privacy. We will only use the information collected to process orders and provide support regarding our products.

Zia Cards and Games does not sell, trade, or rent your personal information to companies not affiliated with Zia Cards and Games. 

Zia Cards and Games may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with the law, (ii) enforce or apply the terms of any of our user agreements, or (iii) protect the rights, property or safety of Zia Cards and Games, our users, or others.

By using our Web site, you consent to the collection and use of this information by Zia Cards and Games. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Shopping Cart
Scroll to Top